Hi guys, just received the following from Microsoft
Hello Tony,
Thank you for writing to us at Windows Live
SkyDrive. My name is Nadia. I understand that the What's New page on
your Windows Live Group, "bathtecschool", is not updating. I realize the
importance of addressing this concern.
Tony, to diagnose the problem, we will need to
have access to your account so that we can gather sufficient
information. We will then escalate your issue to our product specialists
for further investigation.
Having access to your account will let us
reproduce the error that you encountered. After we diagnose the problem,
we will reset your password, and then send you an e-mail message that
explains what we discovered.
How this affects you:
If you use a domain that is provided by Microsoft,
such as @hotmail and @msn, please be aware of the following:
While we are trying to fix the problem, you cannot
use any services that require your e-mail address to sign in. Before we
sign in to your account, make sure that you have your secret question
and answer ready so that you can reset your password and access your
account again. You should also have an alternative e-mail address
available so that we can contact you if we experience any problems when
we try to access your account.
If you use an account from a domain that is not a
Microsoft domain, you will not be able access any Windows Live or MSN
services that use this account. However, you will still be able to
access any other services that use this account that are not associated
with MSN or with Windows Live. We will send the password reset e-mail
and information to this address unless you provide us with an
"alternate" address in your Windows Live ID profile.
For example, this issue occurs if you use an
account with one of the following domains: @yahoo, @gmail, and so on.
To give us your permission to access your Windows
Live ID, reply to the e-mail message from the support agent and include
the following text in your message:
"I grant you my permission to access my Windows
Live ID."
Do not give us your current password.
Note: You can reset your password at any time by
clicking Forgot your password? on the Windows Live ID sign-in page.
Once you give us your consent, please visit the
link below. It will help you go about updating
your alternate e-mail address for your account. It
will also assist you in setting up your account's secret question and
answer.
http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!340.entry
After we diagnose the problem, we will use your
alternative e-mail address to notify you of our findings and to send you
a password reset message.
Follow the steps that appear in the e-mail that
you received to your alternate e-mail address to reset your password.
We appreciate your continued support as we strive
to provide you with the highest quality service available.
We look forward to hearing from you soon.
Sincerely, Nadia
Available